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  • Full Time or Part-time (0.8 FTE) ~ Maximum Term Contract until 31 March 2024
  • SCHADS Level 5.1 ~ $93,860.00 (plus super and salary packaging)


GSANZ together with the Neighbourhood Community Centres (NCC), Queensland Families and Communities Association (QFCA- the Peak Body for Neighbourhood Houses in Queensland) has been funded by the Queensland Department of Communities, Housing and Digital Engagement (DCHDE) to deliver the Financial Resilience Services Program (FRSP) across 27 priority areas in Queensland.

The partnership between GSANZ, NCC network and QFCA brings strong operational capability to deliver an integrated financial resilience service. It will allow as many service users as possible to access the program, at the right time and in the right place.

Please apply as soon as possible, applications will be considered as they are received. Submit a short covering letter outlining your relevant skills and experience along with your CV to SEEK.


  • Provide face to face and telephone based financial counselling services, information, advice, support, advocacy and referral for consumers.
  • Assist consumers to make informed decisions on the best course of action to resolve their financial difficulties, and/or to build their capacity in the ability to manage their financial affairs.
  • Assist people from diverse backgrounds with complex needs in a way that is respectful, ethical, nonjudgmental, appropriate, and professional
  • Develop relationships with and utilize local networks to provide information and make referrals to other support services
  • Work with others in the team to support best practice and beneficial client outcomes through professional and ethical teamwork.
  • Maintain accurate client records are kept using the required client management database
  • Assist the broader financial counselling team and key stakeholders through consultation as relevant to address the client need.
  • Liaise with team members and wider agency intake processes to ensure smooth rostering and scheduling of client appointments
  • Implement measures to ensure the appropriate use of interpreters & translation services for clients from different cultural groups and or CALD communities.
  • Comply with all existing policies and procedures in relation to service delivery, including code of ethical practice & Financial Counselling Australia standards.
  • Actively participate in reflective practice & supervision processes.
  • Support and enact quality processes within the organizational policy framework.
  • Adhere to all workplace health and safety policies and procedures and support the maintenance of a clean and safe workplace for staff and consumers
  • Work collaboratively with financial resilience workers and social workers

Qualifications and Experience

  • Minimum Financial Counselling qualification (Diploma in Financial Counselling)
  • Eligibility for registration with relevant state financial counselling peak body
  • Demonstrated knowledge of the financial and credit industries and their relevant governing legislation, and the community services system
  • Demonstrated understanding of case work
  • Demonstrated excellent time management skills
  • A satisfactory Police Check
  • A current Employee Working with Children’s Check (WWCC)

Position Description


Why Good Shepherd?

Salary Packaging

Development & Learning Opportunities

Paid Parental Leave

Paid Study Leave

Long Service Leave

Flexible Working Arrangements

We encourage all candidates to review the hyperlinked position description before submitting an application.

To apply please submit a short covering letter outlining your relevant skills and experience along with your CV through the portal, the hyperlink is displayed for each individual role.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.