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Supporting victim-survivors of financial abuse and FDV to move forward with managing their finances

The Financial Independence Hub (FIH) is free and confidential.

  • It’s available to the client you are referring, regardless of who they bank with.
  • The client does not need to provide evidence or tell their story to access the service.
  • FIH is a co-designed, trauma-informed service.

The Financial Independence Hub (FIH) supports individuals of all gender identities who:

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have experienced ANY kind of financial abuse
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are not in crisis right now
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are ready to consider their financial future
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are over 18 years old and live in Australia
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the client you are referring does not have to be a permanent resident or have a visa. We can organise an interpreter if they need need one.

What happens after you make a referral?

Once the referral is received an FIH Hub Coordinator will attempt to make contact with the client to:

  • Welcome them into FIH
  • Explore how FIH can partner with them in their recovery
  • If needed, provide a warm referral to our financial coaching and/or financial counselling teams.

For referrers only

FIH referral partners
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Eligibility for referral:
All boxes must be ticked to be eligible for referral
Name of worker/volunteer
Name of worker/volunteer

Consent scripts below

As a final step, please refer to the consent scripts below
1. Consent script for this information to be given to Good Shepherd

Please either read this to your client, or have them read it and then record their consent and date that consent was obtained:

Privacy Consent

Your privacy is important to us.

Good Shepherd needs to collect some information about you so we can understand your needs and give options to help you.

When you choose to use a service, we will ask for your consent to collect and use the personal information we need to be able to give you that service.

You can choose not to consent. You can also choose to withdraw your consent at any time. If you choose not to consent, it may affect our ability to give you the service.

We will only use your information for purposes set out in our privacy policy. The policy describes how we collect, use, store and dispose of your personal information. It also sets out how you can give us feedback or make a complaint.

You can find a copy of our privacy policy on our website at  You can also ask us to email you a copy.

We will not share your information with third parties without your consent, unless it is:

  • required by law, or
  • for quality or compliance purposes.

We will store your information securely. Your information will only be viewed by people who need it for their job. This may include sharing information across Good Shepherd programs.

You can contact us to:

  • look at the information we hold about you, and
  • correct the information if you need to.

You can find our contact details on our website at

  • Do you understand this information about your privacy and your rights and responsibilities as a client? Yes/No
  • Do you consent for us to collect and use your information on these terms? Yes/No



2. Consent script for this information to be shared back with the referring agency  

If your client consents to having information shared back with your agency please either read this to your client, or have them read it and then record their consent and date that consent was obtained:

In order to be able to provide you with the best possible assistance, it may be helpful for us to exchange information about you with the agency that is completing this referral form.  Do you authorise Good Shepherd to provide information about you to this agency, electronically, verbally or in hard copy as required and authorise them to provide information about you to us in retur